Shipping and returns

Shipping

  • We aim to process your order within 24 hours of receipt.
  • Standard delivery takes between 3-5 working days. However, please allow up to 10 working days for delivery before contacting us as some items may be temporarily out of stock.
  • Delivery is free of charge in UAE for orders above 3000 AED
  • We can deliver to an alternative address to your billing address. This can be an added benefit, for example, if you are out at work all day then delivery can be made to a neighbour or to your work address.

Returns

  • If you are not happy with your delivery, return it to us in an unused condition within 7 days for a full refund.
  • Refunds will be issued within 14 days
  • If your item is faulty or not fit for purpose, please contact us so we can arrange a replacement/refund and look into the issue.
  • Merchandise returns, including their packaging, must be in like new condition.  The exception to this policy is anything damaged by shipping. Sale and Clearance items are final.