FAQ

Should you have any issues with your product please refer to the frequently asked questions below to find an answer to any question which you may have. If the answer you are looking for is not available for the quickest response and quickest resolution please contact our Customer Services representative above via phone or email. They will be able to help you with any query you have regarding issues, faults and installation advice, as well as all returns or exchanges.

My switch works does not respond correctly with the Glass Panel on but works perfectly without the glass panel, is there a fault?

  • In most cases No. The reason for this is because during installation when the sensor is pressed down the thickness of the sensor gets reduced creating a gap between the sensor and the glass panel. To eliminate this please ensure that the switch is not screwed in too tight, place the glass panel on, turn off the main for 30 minutes which will allow the sensor to readjust its thickness and close the gap. Also please ensure that you are not using round headed screws, please only use flat head screws If this doesn’t work please repeat the steps or call our Team which will be happy to help,

My remote control does not work with my Remote Touch Switch, is there an issue? (On/Off Only)

  • To make the remote control work all you need to do is synchronise the remote control with your Remote Switch. To do this please ensure that the remote control has battery so check that when a button is pressed there is a little red light that comes on and then follow the instructions below:
  1. Turn the lights on, with the lights on please press and hold on to the light switch button for about 5 seconds until the lights turn off and then automatically turn back on.
  2. Once the lights turn back on let go off the light switch button and then immediately press and hold on to either A, B or C for about 5 seconds until you see the red light on the remote control stay on and then go out. Then you are ready to use the remote. If the process does not work please repeat them again, if you have any issues please contact us.

How do I synchronise my Remote Control to my Remote Dimmer Switch? (Remote Dimmer Only)

  • To make the remote control work all you need to do is synchronise the remote control with your Remote Switch. To do this please ensure that the remote control has battery so check that when a button is pressed there is a little red light that comes on and then follow the instructions below:

For 1 Gang 1 Way Remote Dimmer switches:

  1. Turn the lights off, with the lights off please press and hold on to the light switch button for about 5 seconds until you see a blue flashing light in the circle.
  2. When you see the flashing blue light, let go off the light switch and then press and hold “C” on the remote control. “C” is used to turn the lights on off, “A” is to dim the lights and “B” is to turn the lights back up. A and B are pre-synchronised.

For 2 Gang 1 Way Remote Dimmer switches:

  1. Turn the lights off, with the lights off please press and hold on to the light switch button for about 5 seconds until you see a blue flashing light in the circle.
  2. When you see the flashing blue light, let go off the light switch and then press “6” for 1 Gang and “10” for the other Gang on the remote control. “6” & “10” or “9” are used to turn the lights on off (Please note that some Remote controls may operate with buttons 1 and 7 instead), “1” & “3” is to dim the lights and “5” & “7” is to turn the lights back up. If the process does not work please repeat them again, if you have any issues please contact us. 

I am having problems with the 2 Way switch, is it faulty?

  • In most cases the issue comes from incorrect wiring of the switches. Please ensure that correct guidelines are followed on the Wiring diagram to avoid issues with 2 Way switches. If the wiring is incorrect the switches will not operate correctly. The wiring diagram is very specific and will ensure correct operation. Our team have excellent knowledge of the operation of these switches and are always happy to help.

I have installed the 2 Way switches correctly, however when I turn one switch on I can’t turn it off from the other switch, is there something wrong?

  • Correctly followed instructions will ensure correct operation. The reason behind this issue is that if the switches are installed when the mains are on or one at a time it can lead to both switches thinking that they are both master switches. Wiring them correctly at the same time before testing them will ensure that the switch with no wire connected in the Load terminal will know that it is the Slave switch. To overcome this problem please disconnect both switches for 45 minutes which will give them time to reset and then rewire them according to the diagram. If the problem persists please contact us and we will resolve the situation quickly and efficiently for you.

My LED lights are flickering, what do I do?

  • If you are using LED lights are have flickering and flashing issues please refer to the LED adapter instructions which will explain what to do in case of and flickering and flashing

My LED lights are not working properly, is there a fault?

  • In most cases no. Can you please double check the power of the LED light you are using and ensure that each individual LED light is above the minimum working power of the Light switch which is 3 Watts. Due to the way LED lights work we recommend using above 3 Watt LED lights for correct operation.

Can I synchronise more than 1 remote per switch?

  • Absolutely, you can sync more than 1 remote per switch & even per gang so you have spares